Return Policy

Grow Supplies is proud of the range of quality products. We naturally hope that your order meets your expectations. Is this not the case for any reason? Then you can exchange or return your product (s). How does this work? We would like to tell you that.

I want to exchange or return my product

You have the right to cancel your order up to fourteen days after receipt without giving any reason. After cancellation, you have another fourteen days to return your product. In this case we credit the full order amount less 15% handling fee as mentioned in terms, Minus any shipping costs that may incur on you for sending us the product back.

Returned products are only accepted if the items are undamaged and unopened, with original labels and tags. You must also enclose the return form fully completed with the return shipment, so that we can trace your shipment. Does the returned product meet these conditions? Then we will refund the amount due within fourteen days after receipt of returned items to the account number you provided.

Please note: risk and costs related to a return shipment are for your own account.

To which address can I return my product?

Products purchased in our web shop can be exchanged or returned via the address below:

GrowSupplies International Inc

Mississauga, Ontario Canada

We recommend that you only return items via the post office. The shipping receipt you receive makes it possible to track your shipment if you send the product as a package. You can also return the product by appointment at the above location. Our employees are happy to help you make a choice for a new or replacement product or work with you to find a suitable solution for a possible complaint.

Please note: we only accept undamaged and – if possible – unopened items, with original labels and tags and a fully completed  return form !

When will I receive my return payment?
After receiving the return shipment, will transfer the amount due within fourteen days to the bank or account number you provided. Do you choose to return the purchased product to the location? Then the amount due, if the product has been received in good order, is immediately returned in same mode of payment you used At the time of placing the order.