Frequently Asked Questions

Shipping Information

When will I receive my order?

PENDING ON YOUR LOCATION, IT IS USUALLY 1-2 BUSINESS DAY SHIPPING.

Will I be able to track my order status?

YES! WE WILL PROVIDE YOU WITH YOUR TRACKING NUMBERS FOR YOUR ORDER. PLEASE ENSURE YOU HAVE ENTERED IN YOUR CORRECT E-MAIL ADDRESS.

Which areas do you ship to?

WE SHIP INTERNATIONAL. PLEASE REFER TO OUR TERMS & CONDITIONS FOR SHIPPING OUTSIDE OF SPAIN.

FOR LARGE ORDERS WE WILL ONLY SHIP TO THE BILLING ADDRESS

How do I return/exchange if I receive the wrong product?

TO ENSURE ALL OUR CUSTOMERS THAT EVERYTHING WE SELL IS NEW AND FREE FROM ANY DISEASES AND PESTS. WE DO NOT ACCEPT RETURNS UNLESS IT IS MANUFACTURER DEFECT.

PLEASE ENSURE THAT WHEN PLACING AN ORDER THAT YOU HAVE THE CORRECT ITEMS AND SIZES. IF EVER UNSURE PLEASE CONTACT ANY OF OUR LOCATIONS FOR FURTHER DETAILS ON THE PRODUCTS